These are the most common questions business owners ask about msp / it management. Every answer is based on our experience working with growth-stage companies doing $1M to $50M in revenue.
Frequently Asked Questions
How much do managed IT services cost?
Managed IT services cost $100-$250 per user per month for comprehensive support including helpdesk, endpoint management, cloud infrastructure, Microsoft 365 administration, and monitoring. Basic plans start at $50-$100/user/month. Enterprise plans with cybersecurity and compliance run $200-$350/user/month. For a 25-person company, expect $2,500-$6,250/month.
What is included in managed IT services?
Managed IT services typically include: 24/7 helpdesk support, endpoint management and patching, cloud infrastructure management, Microsoft 365 administration, network monitoring, backup and disaster recovery, security monitoring, and strategic IT planning. The best MSPs also provide vendor management, procurement, and technology roadmapping.
Should I hire an IT person or use an MSP?
For companies with fewer than 50 employees, an MSP is almost always more cost-effective than a full-time IT hire. A single IT person costs $60,000-$100,000 in salary plus benefits, has limited expertise, and cannot provide 24/7 coverage. An MSP provides a full team of specialists, documented processes, and enterprise tools for $3,000-$8,000/month.
What is the difference between an MSP and IT support?
IT support is reactive - you call when something breaks and they fix it. An MSP is proactive - they monitor your systems 24/7, patch vulnerabilities before they are exploited, plan capacity before you run out, and align technology with business goals. MSPs prevent problems. IT support responds to them.
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